Return Policy — The New Ways

Last updated: August 2026

This Return Policy explains how you can return items purchased from www.thenewways.eu, operated by The New Ways / Dysfunct Records, KMS 149, Berlin, Germany 12043. It applies to physical merchandise such as apparel, tote bags, and vinyl records sold through the Site.

Your right to return (EU consumers)

If you are a consumer residing in the EU, you have the right to withdraw from your purchase and return most items within 14 calendar days of receiving your order, without giving any reason. To start a return, contact us in writing (email preferred) within this 14-day window, stating your order details and intent to return the item(s).

Once we receive your withdrawal notice, we will refund the purchase price, including standard delivery costs, within 14 days, though we may withhold the refund until the goods are returned or you provide proof of shipment. Where applicable, you can also exercise this right directly through the withdrawal function provided on the Site, in line with recent EU e-commerce requirements.

What can be returned

  • Apparel (e.g. hoodies): must be unworn, unwashed, with original tags and packaging intact.

  • Tote bags and accessories: must be unused and in original condition.

  • Vinyl records: must be unopened/unplayed and in original packaging, as digital and audio content is not eligible for return once accessed.

  • Digital music releases and downloads: not eligible for return once delivered or accessed, since digital content supplied with your consent is excluded from the standard withdrawal right.

Condition requirements

Returned items must be in the same condition you received them — unused, undamaged, and with all original labels, packaging, and accessories included. Given the noted sizing on certain items (for example, hoodies that "run small"), we recommend checking size details carefully before ordering, as items showing signs of wear will not qualify for a refund.

How to return an item

  1. Email info@thenewways.eu (or blkpounderbln@gmail.com for Dysfunct Records‑branded items) within 14 days of receiving your order, including your order number and reason for return.

  2. We will confirm your return request and provide return shipping instructions.

  3. Pack the item securely in its original packaging and ship it to the address we provide.

  4. Once we receive and inspect the item, we will process your refund to the original payment method.

Return shipping costs

You are responsible for the direct cost of returning goods unless the item arrived damaged, defective, or not as described, in which case we will cover return shipping. We recommend using a tracked shipping method, as we cannot process refunds for items lost in transit back to us.

Refunds

Refunds are issued to your original payment method within 14 days of receiving the returned item or proof of shipment, whichever is earlier. Original shipping fees are refunded only where required by law or if the return is due to our error (e.g. wrong or defective item).

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within a reasonable time of delivery with photos and your order number, and we will arrange a replacement, repair, or full refund at no additional cost to you. This is separate from, and in addition to, your standard 14-day withdrawal right.

Product safety and compliance

All products are offered in compliance with the EU General Product Safety Regulation (GPSR), meeting applicable flammability, lead, cadmium, bisphenol, and phthalate requirements where relevant. If you have safety concerns about a product, contact info@thenewways.eu or write to KMS 149, Berlin, Germany 12043 (or shelbric.fuller@gmx.de / Karl Marx Str 149, 12043 Berlin, Germany for Dysfunct Records items).

Exchanges

We currently process exchanges (e.g. for a different size) as a return followed by a new order, rather than a direct swap, unless otherwise communicated at the time of your request. Let us know in your return email if you'd like guidance on reordering the correct size or variant.

Contact us

For any questions about returns, refunds, or product issues, reach out to info@thenewways.eu, or write to The New Ways, KMS 149, Berlin, Germany 12043.